Guest Services
24-Hour Business Center
24-Hour Business Center
24 Hour Business Centre is available to all in-house guests
24-Hour Concierge
24-Hour Doctor Referral Service
24-Hour Fitness Center
24-Hour Fitness Center
The fitness Center is open 24 hours to all in-house guests.
24-Hour Front Desk
24-Hour Front Desk
24 Hour Guest Services are available to all in-house guests.
24-Hour Housekeeping
24-Hour Room Service
24-Hour Room Service
24 Hour In Room Dining is available to all in-house guests. Please take note of ZAR 100 tray service charge per order
24-Hour Security
24-Hour Security
24 Hour Security on-site with CCTV cameras
24-Hour Valet Parking
24-Hours Manager on Duty
24-Hours Manager on Duty
A manager is on duty 24 hours to assist with all guests requirements and needs
Activities Center
Afternoon Tea
Afternoon Tea
Afternoon Tea is available from Wednesday to Sunday for two seatings:12:00-14:0015:00 -17:00. Pre-Booking essential
Airport Transfers
Airport Transfers
Airport transfers can be arranged with our Concierge Desk or on-site Transport services desk.
Art Tours
Baby Cot and Folding Beds
Baby Cot and Folding Beds
Services available on request
Baby Cribs Available
Baby Cribs Available
Baby Cribs are available on request
Baggage Storage Services
Baggage Storage Services
Baggage Storage Services availabe
Banquet Services
Bilingual Staff
Bilingual Staff
Bilingual Staff are available at the front- and concierge desk.
Board Games
Cabana Rentals
Car-Hire
Children's Amenities
Children's Amenities
For all our younger guests, we have a dedicated amenity offer for children aged 12 and under
Children's Program
Children's Program
Our "Kids Club" is available all year on Sundays and Saturdays, supported with dedicated Kids Activities during Festive Season
Children's Turndown Service
City Tours
Clefs d’Or Concierge
Coffee Tasting
Complimentary High Speed Internet Access
Complimentary Shoe Shine
Complimentary Transportation to Shopping
Currency Exchange
Daily Newspaper
Doctor On Call
Doctor On Call
The Concierge Desk will gladly assist at all times with contact details for medical services if required.
Doorman
Doorman
A doorman is always availabe, welcoming all our guests in true Belmond style.
Dry Cleaning
Dry Cleaning and Laundry Services
Dry Cleaning and Laundry Services
On-Site Dry Cleaning and Laundry Services are available at an additional charge to in-house guests. Please refer to the Laundry List in your room.
Evening Turndown Service
Evening Turndown Service
Evening Turndown service is offered
Facial Treatments
Facial Treatments
Facial Treatments are available at our on-site spa: Librisa Spa
Guest Services Desk
Guest Services Desk
The Guest Services desk is available 24 hours to all our guests.
Guided Tours
Hair Salon
Hair Salon
MOOSE HAIR SALONMonday-Saturday, 09.00-18.00Closed on Sundays and Public HolidaysFancy a chic new style? Or to look perfectly groomed for a night on the town? Visit our salon to choose from an array of services.
Hairdresser
Heated Pool
Heated Pool
The hotels offers two heated pools at the property.
History Tours
Housekeeping
In room tea & coffee making facilities
In room tea & coffee making facilities
All rooms are equipped with tea & coffee making facilities
In-room Safe Deposit Box
In-room minibar
In-room minibar
All rooms are equipped with In-room minibar facilities.
Kid's Club
Kid's Club
Our Kids Club is available all year round on Weekends, with specialised programmes during Easter and Festive season.
Laundry Service
Local Experiences
Local Experiences
The Concierge Team will assist guests with recommendations and reservations for experiences for guests at the hotel.
Luggage Assistance
Luggage Assistance
Luggage assistance is available with our porters on the property.
Luggage Storage
Massage Service
Massage Service
Massages can be booked at our on-site spa.
Medical Service on Call
Multilingual Staff
Multilingual Staff
English, Afrikaans, French, German, Italian, Xhosa, Hebrew
On-Site Transport Company
On-Site Transport Company
We offer on-site transport services to in-house guests.
Parking
Personal Trainers
Pet Amenities
Pet Friendly
Pet Policy
Pet-Friendly
Pharmacy Delivery
Pharmacy Delivery
Delivery for medicine/ pharmacy related items can be arranged via our Concierge Desk.
Pillow Menu
Pillow Menu
All rooms are equipped with a pillow menu to suit and meet our guests requirements.
Private Trainer
Private Transfer
Property Walks
Rollaway bed
Room Service
Secure Complimentary Parking
Shopping
Shuttle Service
Sports Trainer
Sports Trainer
We offer complimentary training sessions/ "bootcamp" classes on Thursday- and Saturday mornings at 08:00. Reservations can be made at the Concierge Desk. Additional Private sessions can be booked at an additional charge.
Swimming Pool
Tea Service
Television Room
Tennis Lessons
Tennis Lessons
Tennis Lessons can be booked with our Tennis coach via the concierge desk.
Transfer Service
VIP Assistance
Vegan Dining
Vegan Dining
Vegan options are available upon request.
Vintage Car Rental
Wake-Up Call
Welcome Drink
Welcome Drink
All guests checking in receive a welcome drink on arrival.
Wi-Fi
Wine Tasting
Yoga
Yoga
Yoga classes can be booked at an addtional charge. A minimum of 24 hours is required to make a reservation.